Service Status: IXHello — Degradation of Services

Incident Report for ixHello Status

Resolved

This incident has been resolved.
Posted Oct 16, 2026 - 13:34 UTC

Update

We are continuing to investigate this issue.
Posted Oct 16, 2026 - 12:52 UTC

Investigating

We are having login issues to all ix Products. Our team is actively working on it. We have informed BRC team.
It seems there is a degradation of service caused by an Azure automatic upgrade.
The issue started at 12:15 UTC. We'll provide an update in an hour.

Issue has been identified and corrective measures to restore service has been prepared.

We apologize for any inconvenience this may have caused and appreciate your patience and understanding.
Posted Oct 16, 2026 - 12:51 UTC
This incident affected: ixHello Employee (Employee, Admincenter, Browsewebsite) and ixHello Customer (Customer).
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